When you reach out to us through the chat, we collect and use your personal information to help answer your questions. The chat uses assistive AI chatbot technology to which is designed to understand and respond to a broad spectrum of inquiries related to shopping at Boozt and Booztlet. The bot helps provide support while you wait to connect with customer service or when customer service is unavailable.
The way we process your personal information depends on whether you’re a customer with an account. For customers or registered users, we rely on performance of the contract when processing personal data to respond to your questions. If you're not a customer or don’t have an account, we process your personal data based on legitimate interests when processing your data via the chat.
Additionally, we may use information from your interactions with a chatbot to enhance the quality of responses the chatbot provides to other users. This helps us continually improve our service. Importantly, your personal data is not used to train the underlying AI model itself.
Your personal information, including details like your name, phone number, email address, and chat interaction data (such as logs and timestamps), is processed by Kindly AS, the provider of our chatbot system. Kindly serves as a data processor, handling your information strictly according to our instructions.
If you wish to access or request the deletion of any personal data collected through the chat, you can do so directly within the chat itself. This ensures that you have full control over your data and how it’s used.
When it comes to our own use of data, we follow a general chat retention policy of keeping data for 3 years.You can read more about how we process your personal data here.